GalePass GalePass
Account Deletion

Delete Your GalePass Account

Applies to the GalePass apps for Android, iOS, Windows and macOS, and to www.galepass.com

1 How to delete your account

You can delete your GalePass account yourself at any time. No support ticket is required.

From the website

  1. Sign in at www.galepass.com with the account you want to delete.
  2. Open Dashboard → Settings.
  3. Scroll to the Delete Account section and click Delete my account.
  4. Type the email address of your account to confirm, then confirm the deletion.

From the mobile app (Android / iOS)

  1. Open the GalePass app and go to Settings.
  2. Tap Delete account. You will be taken to the same Settings page on our website, already signed in.
  3. Type your account email to confirm and complete the deletion.

Before you delete: cancel any active subscription first. Subscriptions purchased through Google Play or the App Store are managed by Google / Apple and are not cancelled automatically when your GalePass account is deleted. Cancel them in your Google Play or Apple ID subscription settings to avoid further charges.

2 What is deleted

Deletion takes effect immediately. When you delete your account we:

  • Permanently anonymize your account record — your email address, display name and password are removed and can no longer be used to sign in or to identify you.
  • Sign out and deactivate all of your devices and sessions.
  • Cancel your GalePass membership status and remove your referral code.
  • Delete your device list and connection settings.

Deleted accounts cannot be restored. If you want to use GalePass again you will need to create a new account.

3 What is retained, and for how long

  • Payment and order records: kept for 3–5 years as required by tax and financial-audit laws. They are linked only to an anonymized account ID, not to your email or name.
  • Account information: anonymized immediately on deletion; any remaining copies (for example in backups) are deleted or anonymized within 30 days.
  • Traffic statistics: only monthly totals are stored and they are reset every month; no browsing history is ever recorded.
  • Session tokens: revoked on deletion; refresh tokens expire within 30 days at the latest.

For full details see our Privacy Policy.

4 Need help?

If you can no longer sign in, or you want us to delete your account for you, email privacy@galepass.com from the email address registered to your account. We will verify ownership and complete the deletion within 30 days.